Cancellation policy
Subscriptions
Ash & Order offers recurring coffee subscriptions. When you purchase a subscription, you will receive repeat deliveries according to the delivery frequency selected at checkout.
Your payment method is stored securely by Shopify and will be charged automatically for each recurring order until the subscription is cancelled.
Managing Your Subscription
You can access your subscription-management portal through the link provided in your subscription emails or customer account.
Depending on the available portal options, you may be able to update your delivery details, skip an upcoming order, pause deliveries or change your subscription.
If you cannot access the portal, contact mary@ashandorder.store for assistance.
Cancellations
Subscriptions may be cancelled after the initial order has been placed. Cancellation applies only to future recurring orders and does not cancel or refund the initial order.
Changes or cancellations must be completed before the next recurring order is processed. If an order has already been charged or entered the roasting and fulfilment process, we cannot guarantee that it can be cancelled.
Returns and Refunds
Coffee is roasted and prepared on demand and is therefore final sale. Change-of-mind returns, taste-preference returns and refunds for incorrectly selected products, sizes or grinds are not accepted.
Damaged, defective or incorrect orders will be reviewed in accordance with our Refund Policy.
Contact Us
For subscription questions or assistance, contact: