Shipping Policy

Ash & Order currently ships from , United States

Order processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not usually processed on:

• weekends

• public holidays

• major promotional closure periods, if announced

Shipping times

Estimated delivery times are provided at checkout and in your shipping confirmation email. Delivery estimates are not guarantees and may vary depending on destination, carrier delays, weather events, peak periods, and incorrect address details provided at checkout.

If we advertise or communicate a shipping timeframe, we aim to ship within that timeframe. If no specific timeframe is stated, U.S. consumer guidance generally expects sellers to ship within 30 days.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking details, where available.

Incorrect addresses

Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is provided, we cannot guarantee recovery or replacement once the order has been dispatched.

Delays

We are not responsible for shipping delays caused by postal carriers, customs, weather, or events outside our reasonable control. That said, we will do our best to help you track and resolve delivery issues.

Damaged in transit

If your order arrives damaged, contact us within 7 days of delivery at [insert support email] with your order number and photos of the item and packaging.

Lost shipments

If your shipment appears lost, please contact us. We may ask you to allow extra time for carrier investigation before issuing a replacement or refund.

Shipping contact

For shipping support, contact mary@ashandorder.store