Shipping policy
Where We Ship
Ash & Order currently ships only to addresses within the United States. Our coffee is roasted, packed and shipped on demand through our US-based fulfilment partner.
Order Processing
Orders are generally prepared for shipment within 1–3 business days after payment has been confirmed.
Orders are not normally processed on weekends or US public holidays. Processing may take slightly longer during major promotions or unusually busy periods.
Shipping Costs
Free standard shipping is included on all US orders. Any available shipping options and estimated delivery times will be shown at checkout.
Delivery Times
Delivery estimates begin after your order has been dispatched. The estimated timeframe shown at checkout is provided as a guide and is not guaranteed.
Delivery may occasionally be affected by carrier delays, severe weather, peak periods or other circumstances outside our reasonable control.
Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available. Please allow some time for tracking information to become active after receiving the email.
Incorrect Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, please contact us as soon as possible at mary@ashandorder.store. We will try to assist before the order is dispatched, but we cannot guarantee that an address can be changed once fulfilment has begun.
Ash & Order cannot guarantee recovery or replacement when an order is delivered incorrectly because the address supplied at checkout was incomplete or inaccurate.
Damaged Orders
If your order arrives damaged, please email mary@ashandorder.store within seven days of delivery.
Include your order number and clear photographs of the product, shipping packaging and damage. We will review the information and work with you to determine an appropriate resolution.
Lost Shipments
If your order appears to be delayed or lost, please contact mary@ashandorder.store with your order number.
We may ask you to allow additional time for the carrier to complete its investigation before a replacement or refund can be considered.
Contact Us
For questions about shipping or delivery, contact: